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CLICK + COLLECT ORDERS
Orders placed before 10am Monday to Friday will be available for collection same day by 2pm. Please state your preferred collection time, in the delivery note at checkout.
Each dry product refill that you order will come in a paper bag with your name on. When you return them to us, they are placed in our filing system under your name and will only ever be used for you.
All packaging is on rotation. This means you hand back your previous order’s packaging when you are next in store. This way, we can continue to provide you with low impact orders without using more packaging than needed.
This is the same for any liquids. However, we will not have your containers, to begin with. Therefore, you must drop off any suitable containers* of your choice, clearly labelled, with your name and intended use, before you place a Click & Collect order for any of the liquids.
Once we have those, you can add them to your online basket and check out so that we can refill them.
Unfortunately, we are unable to start this off without you supplying your containers first, to limit further production of expensive and high impact packaging.
This is the best method that we have found to keep contamination to a minimum and for you to retain your original containers.
If you’d like to clarify any of this will us please do drop us an email on firstname.lastname@example.org – we are always happy to help find the right solution for all of us.
*You can use any safe, tightly sealing container that you like for your household and personal care liquids.