Click + Collect
Supporting you through Coronavirus
We will endeavour to keep services running instore and via online orders, as we all sit out Coronavirus, in self isolation or through assisting those who need more support through the coming months.
The shop may be open under changeable/reduced hours over the coming months, in order to allow for the inevitable increase in online orders for store collection or home delivery.
Over the coming weeks, our plans will be released for how we will manage the increase in home deliveries and in the meantime request that anyone in surrounding communities that is able to volunteer to help those in self isolation by collecting orders from us and other local services in Bridport.
Online orders from Monday 16th March must reach the minimum £10 to be eligible for home delivery. This is to ensure that our operations can remain as efficient and effective as possible. Deliveries in collaboration with Bridget’s Market will continue until further notice. In addition, please bear with us while the website is updated with our current product range. If we no longer or are out of stock of any product, we may contact you with an alternative option and otherwise refund you the outstanding amount. Orders for home delivery must be placed two working days before hand.
Deliveries may not run to our usual schedule, so please leave a contact number in the delivery notes section so that we can confirm with you when you should expect to receive your order. Thank you for bearing with us on this.
Upon visiting the shop, we ask that all customers, friends and delivery drivers please use the hand washing facilities upon entrance. Avoid touching face, politely stand outside should you need to cough or sneeze and otherwise appropriatly use a handkerchief or elbow to cover your nose and mouth. These are all measures that we should taking in any public place to prevent the potential spread of the virus.
Orders must be placed at least two working days prior to collection due to increase in online orders during this intense and uncertain time.
Please state your preferred collection time, in the delivery note at checkout
and leave a contact number for us to confirm collection with you.
What is ‘Click + Collect’?
‘Click + Collect’ allows you to order from us online and at your own pace. We can process and pack your orders at our shop, ready for collection at an arranged date and time.
All packaging elements, including the reused boxes are intended to be returned to us, where we will file them away under your name only and specifically for that food item. This way, we can avoid any cross-contamination and be assured that we uphold the highest food safety standards.
Providing your own bottles* for liquids, will reduce the unnecessary production of further packaging and will allow for you to retain your own bottles*, exclusively for your orders. You can exchange any liquid orders, with your 2nd set of empty and clearly labelled containers*.
…but what about packaging?
We are pleased to have many customers showing keen and critical interest into how the packaging will work.
Using sturdy recycled food grade paper bags, your food packaging will be fastened with undyed sustainably grown string. Alternatively, we encourage you to source or make organic cotton produce bags of all sizes, that can be deposited with us. We find this to be the most sustainable method going forward, whilst still supporting a circular relationship between ourselves and our customers.
Paper bags won’t hold liquids…
Click + Collect packaging for liquids will also be supplied on a rotary basis, but we will be unable to supply any liquids before you first deposit your own suitable bottles*.
…Very careful thought went into deciding the logistics of this and we have come to the decision that this will be the most low impact method, with no need to employ planet harmful sterilising tablets or further unnecessary packaging… whilst retaining a completely circular economy between ourselves and our customers.
We hope that you agree 🙂 !
If you’d like to clarify any of this will us please do drop us an email on firstname.lastname@example.org – we are always happy to help find the right solution for all of us.
*You can use any safe, tightly sealing container that you like for your household and personal care liquids.