Click + Collect
Orders must be placed two working days before collection.
What is ‘Click + Collect’?
‘Click + Collect’ allows you to order from us online and at your own pace. Our team packs your orders at our shop, ready for collection at an arranged date and time.
Paper bags won’t hold liquids…
WE do our best to source preowned bottles to reuse for your orders, but to guarantee that you have your liquid refills delivered, we ask that you lend us your own bottles, clearly labeled with your surname and postcode, prior to ordering. Only suitable LEAKPROOF, CLEAN and SANITISED containers will be accepted to refill.
Providing your own bottles* for liquids, will reduce the unnecessary production of further packaging and will allow for you to retain your own bottles*, exclusively for your orders. You can exchange any liquid orders, with your 2nd set of empty and clearly labelled containers*.
All packaging returned to us is filed under your name in anticipation of your next refill order. This way, we can avoid any cross-contamination and be assured that we uphold the highest food safety standards.
…but what about packaging?
We are pleased to have many customers showing keen and critical interest into how the packaging will work.
We pack your products in sturdy personalised recycled paper bags, fastened with paper tape. These can be left for us to collect with your next delivery and be reused for your future orders. We find this to be the most sustainable method going forward, whilst still supporting a circular relationship between ourselves and our customers.
…Very careful thought went into deciding the logistics of this and we have come to the decision that this will be the most low impact method, with no need to employ planet harmful sterilising tablets or further unnecessary packaging… whilst retaining a completely circular economy between ourselves and our customers.
We hope that you agree 🙂 !
If you’d like to clarify any of this will us please do drop us an email on firstname.lastname@example.org – we are always happy to help find the right solution for all of us.
*You can use any safe, tightly sealing container that you like for your household and personal care liquids.
Supporting you through COVID
We will endeavour to keep services running instore and via online orders, as we all sit out Coronavirus, in self isolation or through assisting those who need more support through the coming months.
The shop may be open under changeable/reduced hours over the coming months, in order to allow for the inevitable increase in online orders for store collection or home delivery.
Over the coming weeks, our plans will be released for how we will manage the increase in home deliveries and in the meantime request that anyone in surrounding communities that is able to volunteer to help those in self isolation by collecting orders from us and other local services in Bridport.
Online orders must reach the minimum £10 to be eligible for home delivery. This is to ensure that our operations can remain as efficient and effective as possible. In addition, please bear with us while the website is updated with our current product range. If we no longer or are out of stock of any product, we may contact you with an alternative option and otherwise refund you the outstanding amount. Orders for home delivery must be placed two working days before hand.
Deliveries may not run to our usual schedule, so please leave a contact number in the delivery notes section so that we can confirm with you when you should expect to receive your order. Thank you for bearing with us on this.
Upon visiting the shop, we ask that all customers, friends and delivery drivers please use the hand washing facilities upon entrance. Avoid touching face, politely stand outside should you need to cough or sneeze and otherwise appropriatly use a handkerchief or elbow to cover your nose and mouth. These are all measures that we should taking in any public place to prevent the potential spread of the virus.