Gift Voucher – Terms & Conditions
1. INFORMATION ON WHO WE ARE AND THIS AGREEMENT
1.1. These terms and conditions apply to gift cards provided and issued
by Waste Not Want Not Bridport Limited, 17 South Street, Bridport,
Dorset, DT6 3NR, (“Voucher”).
1.2. In this agreement, “We”, “Us” or “Our” refers to the voucher issuer.
“You” or “Your” refers to the individual purchasing or using the Gift Card
1.3. The production of Gift Cards and the technology systems required
to operate the associated Gift Card programmes are provided by Us
and We also provides customer support for Gift Cards as set out in
section 14 below.
1.4. This document sets out an agreement between You and Us
governing the possession and use of Your Gift Card. This agreement
will last for a period of twelve months, starting on the date that the Gift
Card was purchased. This agreement and all communications between
You and Us shall be in the English language.
1.5. By purchasing or using a Gift Card You are indicating to Us that
You agree to all of the terms and conditions in this agreement. It is the
responsibility of the purchaser to inform the intended cardholder that
usage of the Gift Card is subject to these terms and conditions.
2. OUR GIFT CARD PRODUCTS
2.1. Gift Cards are only affiliated with Waste Not Want Not Limited and
can only be spent instore (subject to change, limited to inclusion of
online purchases on www.wastenotwantnotbridport.co.uk).
2.2. Our Gift Cards do not fall under the scope of the payment services
or electronic money regulation. The purchase of a Gift Card is the
purchase of a means of payment; it does not constitute a deposit. You
will not earn interest on the balance of a Gift Card.
2.3. The Gift Card and its balance are valid for a period of twelve
months from the date of purchase (or the date on which We accept
payment for Your order in the case of Gift Cards purchased on the
Internet). Your Gift Card will cease to be valid twelve months from the
date of purchase. On that date, the Gift Card will cease to function and
You will no longer be entitled to use it.
2.4. If the Gift Card was purchased via an electronic point of sale, the
maximum value that may be loaded onto the Gift Card is £1,000. The
Gift Card will be activated at the point of sale and the monies will
typically be available for use within one hour of purchase.
2.5. If Your Gift Card was purchased over the internet, typically the
maximum value that may be loaded onto the Gift Card is £1,000 and the
monies will typically be available for use within one hour of activation.
2.6. Additional funds cannot be loaded onto Your Gift Card after initial
2.7. In limited circumstances, multiple Gift Card balances can be
consolidated into a single Gift Card. To find out whether or not this
service is available for Your Gift Cards, please contact
email@example.com or speak to Us directly in store, in
accordance with section 14 below. Combining multiple Gift Card
balances is subject to a small administration fee which will also be
loaded on to Your Gift Card, as outlined in section 5 below.
3. IDENTIFICATION REQUIREMENTS
3.1. We may ask for personal information and evidence of Your identity
before we issue a Gift Card to You. We do so to combat fraud, money
laundering and other financial crime. We also use this information to
identify You and Your Gift Card in the event that it is lost or stolen. We
only keep this information for as long as necessary and for the purposes
described. Following the purchase of Your Gift Card, you may request
that We remove your details from our database.
3.2. If You fail to provide Us with the requested evidence of identity, or if
at Our sole discretion We are not satisfied with the evidence You have
presented to Us, We reserve the right not to issue a Gift Card to You.
Our decision shall be final and We shall not be obliged to provide a
reason for refusing to issue a Gift Card to You.
3.3. Each Gift Card will have a unique identification number and contain
the name of the recipient and user.
3.4. Upon the redemption of Your Gift Card in store, the recipient will
need to present a form of photo identification and the original PDF Gift
Voucher on any readable electronic device. This can include: smart
devices, tablets, laptops, memory sticks and hard drives.
3.5. If the recipient fails to present either photo identification or Your Gift
Voucher, We will not be able Your Gift Card as payment for any goods
4. DATA PROTECTION
We are committed to ensuring that all of the personal information We
hold is secured, protected and used responsibly at all times. We comply
with current data protection legislation.
5.FEES AND CHARGES
The table below outlines the fees and charges which apply to the
purchase and use of Gift Cards:
Fee Decription Fee Value
Administration Fee; for the
manual work involved in carrying
out the redemption or refund of
the remaining balance.
20% of the total value.
Administration Fee; for the cost of
consolidating the balance of two
or more Gift Cards.
Note that Our Gift Card balance
consolidation service is only
available in limited
circumstances; please see
section 2.7. above for further
£5.00 for the consolidation of any number of
Gift Card balances. This fee will be loaded onto
Your new voucher and will be redeemable by
Depending on the nature of Your enquiry it may be possible to have the
applicable fee deducted directly from Your Gift Card balance.
Alternatively, You may elect to make payment for an applicable fee
6. HOW TO PURCHASE YOUR GIFT CARD
6.1. You can purchase Your Gift Card in store or by contacting Us via:
6.2. You must provide us with details of the amount You would like in
credit and the name of the recipient who will ultimately use the card.
6.3. Providing that You have detailed all the information that We
should require, We will send You an invoice and these Terms and
6.4. Payment should be made via a secure server and using any of
the payment methods supported by it.
6.5. Upon receipt of payment, We will prepare Your Gift Card and
forward it to You via email when complete.
6.6. Once You receive the Gift Card you may send it securely to the
7. HOW TO USE YOUR GIFT CARD
7.1. You are responsible for sending the PDF Gift Card that We
provide you with, to your chosen recipient. Please note that when We
issue Your Gift Card, the name of your recipient will contained on the
Gift Card and is not transferable. If exceptional circumstances You
require to transfer the Gift Card, You must contact Us via the methos
shown in Section 14.
7.2. We will be entitled to assume that a transaction was authorised
by You where:
7.2.1. Where relevant information is supplied to the retailer which
allows the transaction to be processed, as mentioned in Section 3.4.
7.3. Once We have received Your instruction to proceed with the
transaction, the transaction can not be stopped or revoked. Please refer
to section 14 of this agreement for more information.
7.4. The Gift Card may only be used in full. Part payment may be
taken and the person using the Gift Card will be required to pay the
outstanding amount of the purchase by alternative means, for example,
cash or debit or credit card.
7.5. In the case of exceptional circumstances, part redemption may be
taken from your Gift Card at Our own discretion and the remaining
balance will be logged. The balance will be redeemable at a later date
but before the original expirey.
7.6 Note that there is no need to print the Gift Card and instead any
method shown in Section 3.4.
8. RESTRICTIONS ON USE OF GIFT CARDS
8.1. Gift Cards purchased only from Us directly are redeemable in
store with Us.
8.3. You must not attempt to use Your Gift Card via other retailers;
8.4. A Gift Card may not be topped up after use;
8.5. A Gift Card can not be used to withdraw cash via ATMs, banks or
8.6. A Gift Card is not permitted to be used for the purposes of
purchasing foreign currency;
8.7. A Gift Card is not permitted to be used for the purpose of
purchasing Our Gift Cards;
8.8. A Gift Card is not permitted to be used for mail order, telephone,
internet or other non – face – to – face transactions;
8.9. A Gift Card is not:
8.9.1. Linked to a bank account;
8.9.2. A cheque guarantee card;
8.9.3. A charge card; or
8.9.4. A credit card.
8.10. A Gift Card balance does not attract interest;
8.11. A Gift Card is neither permitted nor suitable to be used for the
purposes of identification;
8.12. A Gift Card may not be used for preauthorised regular payments,
for gambling, or for any illegal purposes;
8.13. We may restrict use of Your Gift Card if:
8.13.1. We suspect that the Gift Card is being used for, or is in any
way associated with, fraudulent or other illegal activities;
8.13.2. We believe You have breached, or otherwise failed to comply
with, these terms and conditions; or
8.13.3. In the event of exceptional circumstances which prohibit the
normal operation of the Gift Card.
9. EXPIRY OF THE GIFT CARD AND YOUR RIGHT TO REDEEM
9.1. Your Gift Card will cease to be valid twelve months from the date
upon which it was purchased; We refer to this date as Your Gift Card’s
expiry date. On the expiry date Your Gift Card will cease to function and
You will no longer be entitled to use it. Any balance remaining on Your
Gift Card at the expiry date will be forfeited; We therefore encourage
You to use the full balance of Your Gift Card prior to its expiry. Any
funds forfeited will be used to support the ongoing operation of the Gift
Card programme in question.
10.2. For a period of ninety days from Your Gift Card’s expiry date
You have the option to request that any balance which remained at the
time of expiry be restored, subject to the payment of a fee of £9.95. If
You do elect to request restoration and make payment of the applicable
fee, Your Gift Card balance will be restored and will remain valid for a
period of ninety days from the date upon which You requested
We may ask You to provide evidence of ownership of the Gift Card
before restoring the appropriate balance and We may also ask You to
provide evidence of Your identity.
9.3. If You are uncertain as to the expiry date of Your Gift Card,
please contact Customer Services in accordance with section
10. CANCELLATION PERIOD AND REFUND PROCEDURE
10.1. The original purchaser of the Gift Card is entitled to a fourteen
day cooling off period. If You are the original purchaser and You wish to
cancel Your Gift Card please return it to the customer service desk in
the appropriate shopping centre or retail venue, unsigned and unused,
together with Your original sales receipt, within fourteen days of
purchase. If You purchased Your Gift Card via the internet, a card
dispensing kiosk or a mobile point of sale and You would like to request
its cancellation, please contact Customer Services in accordance with
Section 14 below.
Any funds returned to the original purchaser under this section 11.1 will
be refunded in the same form as they were received. For example, if the
original purchaser elected to pay for the Gift Card using a debit or credit
card, the funds will be refunded to the same debit or credit card.
10.2. If You exercise Your right to a refund under section 11.1 above,
We will interpret this as Your withdrawal from this agreement and where
possible We will retain the Gift Card.
11. KEEPING YOUR GIFT CARD AND DETAILS SAFE
You are responsible for keeping Your Gift Card and the associated
details safe. You must take all reasonable steps to avoid the loss, theft
or misuse of the Gift Card and the associated details. Do not disclose
details associated with the Gift Card to anyone except where it is
absolutely necessary. For example, when carrying out a transaction or
when passing the Gift Card to another individual as a gift or gesture.
12. LOST, STOLEN AND DAMAGED GIFT CARDS
12.1. If Your Gift Card is lost, stolen or damaged We encourage You
to contact Customer Services in accordance with section 14 below at
the earliest reasonable opportunity. We may ask that You provide a
variety of details in order to confirm that You are the authorised holder
of the Gift Card. Following completion of this verification process, (if
required), We will:
12.1.1. Block Your Gift Card, if You have reported it lost or stolen; or
12.1.2. Cancel Your Gift Card if You have reported it damaged.
12.2. The blocking or cancellation of Your Gift Card will ensure that it
can no longer be used while, where possible, We make arrangements
for a replacement Gift Card to be made available to You.
12.3. You will be held liable for the value of all transactions if We
believe, or have reason to suspect that:
12.3.1. You have acted fraudulently;
12.3.2. You intentionally, recklessly or negligently failed to keep Your
Gift Card or details of its security features safe; or
12.3.3. An undue or unreasonable period of delay elapsed in between
Your Gift Card being lost or stolen and Your notifying Customer
Services of the loss or theft.
12.4. We may limit Your liability to a maximum of £50 for lost or stolen
Gift Cards if You are deemed to have notified Customer Services of the
loss or theft at the earliest reasonable opportunity.
12.5. Following satisfactory completion of the verification process
described in section 12.1 above We may make arrangements for a
replacement Gift Card to be made available to You from the appropriate
shopping centre or retail venue. In the event that We are able to make a
replacement Gift Card available to You, a fee of £5.95 will apply.
12.6. Replacement Gift Cards are:
12.6.1. Only available for collection up to the expiry date of the
original Gift Card which has been lost, stolen or damaged;
12.6.2. Only available if the original Gift Card which has been lost,
stolen or damaged and was purchased from Us directly; and
12.6.3. Valid for a period of twelve months from the date that the
replacement Gift Card is collected.
12.7. The cooling off period described in section 10.1 above does not
apply to replacement Gift Cards.
13. PURCHASES AND TRANSACTION DISPUTES
14.1. If You believe You did not authorise a particular transaction, or if
You would like to raise a dispute over the goods or services purchased,
You should contact Customer Services at the earliest reasonable
opportunity in accordance with section 14 below. If an undue or
unreasonable period of delay elapses in between the occurrence of the
transaction or dispute in question and Your notifying Customer
Services, We may not be able to assist You.
14.2. In certain circumstances, a transaction will be initiated but not
completed. Where this happens, this may result in the value of the
transaction being deducted from the Gift Card balance and becoming
unavailable for use; We refer to this as a hanging authorisation or
block. In these cases, You must contact Customer Services in
accordance with section 14 below and present evidence to show that
the transaction has been cancelled or reversed. In the absence of
sufficient evidence We retain the right to impose a waiting period of five
working days prior to reinstatement of the blocked amount onto Your
14. CUSTOMER SERVICES
14.1. All enquiries in connection with a Gift Card should be made to
14.1.1. Calling 01308 424411 (Please be advised there may be
additional access charges from your service provider)
14.1.2. Writing to: Waste Not Want Not Bridport Limited, 17 South
Street, Bridport, Dorset, DT6 3NR; or
14.1.3. E – mailing Us at firstname.lastname@example.org
14.2. Customer Services are available from 9:00AM to 5:00PM
Monday, Tuesday and Friday, 10:00AM to 6:30PM Thursday, 8:30AM to
4:30PM Wednesday and Saturday. (Times are shown in Greenwich
14.3. If You wish to make a complaint in relation to Your Gift Card You
should, in the first instance, contact Us using the details provided
above. You will be asked to explain the reason for Your dissatisfaction.
We will log Your complaint and investigate it in accordance with Our
Complaints Handling Procedure. Once We have investigated Your
complaint We will issue You with a final response in writing.
17. LIMITATION OF LIABILITY
17.1. We will be liable for any;
17.1.1. Losses which were not foreseeable at the time of the purchase
of the Gift Card;
17.1.2. Losses which were not caused by any breach on Our part;
17.1.3. Business losses; or
17.1.4. Losses to non – consumers.
17.2. In any event the liability of the organisations described in
Sections 1.2 and 1.3 will be limited to the value loaded onto the Gift
Card at the time of purchase.
17.3. The United Kingdom’s Financial Services Compensation
Scheme (“FSCS”) and other deposit protection schemes do not
apply to Your Gift Card. This means that in the event the relevant
Gift Card issuer becomes insolvent Your Gift Card may cease to
function and may become valueless. You will not be able to
reclaim this money from the FSCS or any other deposit protection
18. CHANGES TO THESE TERMS AND CONDITIONS
18.1. These terms and conditions may be changed or amended at any
time for legal, regulatory or security reasons or to enable the proper
delivery of the Gift Card scheme. If any changes are made they will be
publicised two months before the changes take effect (unless law
requires Us to make a more immediate change) and copies of the
revised terms and conditions will be made available online at
18.2. Due to the nature of Gift Card programmes, it is often difficult or
impossible for Us to contact each individual cardholder in the event of a
change to these terms and conditions. It is therefore the responsibility of
both the Gift Card purchaser and the recipient to check the website
www.wastenotwantnotbridport.co.uk regularly for changes to terms and
conditions. We will assume that You have done so and will be entitled to
assume You have accepted any changes to these terms and conditions
unless You notify Us otherwise.
19. LAW AND COURTS
The law of England and Wales applies to these terms and conditions
and the Courts of England and Wales shall deal with any legal
proceedings between You and Us.